Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at atlastradingco1@hotmail.com.
If your return is accepted, we will provide you with the return address and instructions on how and where to send your package. Where applicable, we will also provide a return shipping label.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us regarding any return questions at atlastradingco1@hotmail.com.
Damages and Issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
When contacting us regarding a damaged, defective, or incorrect item, please include your order number and clear photos of the item.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom or personalized products
- Personal care or beauty products that have been opened or used
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
Please contact us at atlastradingco1@hotmail.com if you have any questions about whether your item is eligible for a return.
Unfortunately, we cannot accept returns on final sale items or gift cards, except where required by applicable consumer law.
Exchanges
If you would like a different size, colour, or item, please contact us at atlastradingco1@hotmail.com.
The fastest way to ensure you receive the item you want is to return the item you currently have. Once your return has been accepted, you can place a separate order for the replacement item.
Return Shipping Costs
Unless the item you received is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges, if applicable, are non-refundable unless required by applicable law.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, you will automatically be refunded to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or credit card provider to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at atlastradingco1@hotmail.com.
Order Cancellations
If you wish to cancel or modify your order, please contact us as soon as possible at atlastradingco1@hotmail.com.
We cannot guarantee that an order can be cancelled or modified once it has already been processed or shipped.
Consumer Rights
This return policy does not limit or replace any rights you may have under applicable consumer protection laws in your country or region.