TERMS OF SERVICE

Last updated: September 21, 2026

OVERVIEW

Welcome to Melamay!

The terms “we”, “us” and “our” refer to Melamay. Melamay operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Melamay is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, province or territory of residence.

To use the Services, including browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment details and shipping information.

You represent and warrant that all information you provide is accurate, current and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account.

You may not transfer, sell, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make every reasonable effort to display our products as accurately as possible.

However, colours, sizing and product appearance may vary slightly depending on your device, screen settings, lighting conditions or manufacturing variations.

We do not guarantee that the appearance of a product on your screen will exactly match the product you receive.

Product descriptions, pricing and availability may be updated or changed at any time without notice.

We reserve the right to discontinue any product or limit the quantities available to any person, geographic region or jurisdiction.

SECTION 3 - ORDERS

When you place an order with Melamay, you are making an offer to purchase our products.

We reserve the right to accept, decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors, stock issues or incorrect information.

Your order is confirmed once payment has been successfully processed and you receive an order confirmation.

Please review your order carefully before submitting it.

We may not always be able to cancel or modify an order once it has been processed or shipped.

If we cancel or make a significant change to your order, we will attempt to contact you using the email address, billing information or phone number provided with your order.

All purchases are subject to our Return & Refund Policy, available on our website.

Products purchased from Melamay are intended for personal or household use unless otherwise agreed.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions may change without notice.

The price charged will be the price displayed at the time your order is placed.

Depending on your location, taxes, duties, customs fees or import charges may apply.

Unless expressly stated otherwise, these charges may not be included in the product price.

You agree to provide current, complete and accurate purchase and payment information.

You represent that you are authorised to use the payment method submitted with your order.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery times displayed on our website are estimates only.

While we make reasonable efforts to ensure orders arrive within the estimated delivery period, delays may occur due to shipping carriers, customs processing, public holidays, high order volumes or circumstances outside our reasonable control.

Tracking information will be provided where available.

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

Please contact us as soon as possible if you notice an error in your shipping information.

Available shipping destinations, delivery options and applicable shipping charges will be displayed during checkout.

SECTION 6 - RETURNS AND REFUNDS

Melamay offers a 30-day return policy.

You have 30 days after receiving your item to request a return.

Returns and refunds are subject to our Return & Refund Policy available on our website.

To request a return, please contact us at:

atlastradingco1@hotmail.com

Items returned without first contacting us may not be accepted.

SECTION 7 - INTELLECTUAL PROPERTY

All content available through our Services, including our brand name, logos, text, product descriptions, graphics, images, photographs, videos, designs and website layout, is owned by or licensed to Melamay unless otherwise stated.

Our content may not be copied, reproduced, distributed, republished, modified, sold or commercially exploited without prior written permission.

Melamay's name, logos, product names, designs and branding may not be used without our prior written consent.

Third-party trademarks remain the property of their respective owners.

SECTION 8 - OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not control.

Such tools are provided on an “as is” and “as available” basis.

Your use of third-party services is at your own discretion and subject to the terms and policies of the applicable third-party provider.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, accuracy, availability or security of third-party websites.

You should review the applicable terms and privacy policies before using third-party websites or services.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Melamay is powered by Shopify, which provides the ecommerce technology used to operate our online store.

Purchases made through our store are transactions directly between you and Melamay.

Shopify is not the seller of the products offered by Melamay.

Your use of certain Shopify-powered features may also be subject to Shopify's own terms and privacy policies.

SECTION 11 - PRIVACY

Personal information collected through our Services is processed in accordance with our Privacy Policy.

Our Privacy Policy is available on our website.

Because our store is hosted by Shopify, Shopify may also collect and process certain information relating to your use of the Services.

SECTION 12 - REVIEWS AND FEEDBACK

If you submit reviews, feedback, photographs, comments, ideas or other content to Melamay, you grant us permission to use that content for purposes connected with operating, improving and promoting our business, subject to applicable law.

You represent that you have the right to submit such content and that it does not violate the rights of another person or organisation.

We reserve the right to remove content that is unlawful, misleading, abusive, defamatory, obscene or otherwise inappropriate.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times or product availability.

We reserve the right to correct such errors, update information or cancel affected orders where reasonably necessary.

SECTION 14 - PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use our Services:

• For unlawful, fraudulent or malicious purposes

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To harass, threaten or harm others

• To submit false or misleading information

• To distribute viruses, malware or malicious code

• To collect personal information about others without authorisation

• To spam, phish or engage in fraudulent activity

• To interfere with the security or functionality of our Services

• To attempt to gain unauthorised access to our systems

We reserve the right to restrict or terminate access to the Services where these Terms are violated.

SECTION 15 - TERMINATION

We may suspend or terminate your access to the Services if you violate these Terms or applicable law.

Any obligations or liabilities incurred before termination will continue to apply where appropriate.

SECTION 16 - DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide accurate information and reliable Services.

However, except where prohibited by applicable consumer law, the Services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes any statutory consumer rights that cannot legally be excluded.

SECTION 17 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Melamay shall not be liable for indirect, incidental, special or consequential losses arising from the use of our Services or products.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable consumer protection law.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Melamay and its service providers from claims, losses or liabilities arising from:

• Your violation of these Terms

• Your unlawful use of the Services

• Your infringement of another person's rights

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

Failure by Melamay to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our policies published on the website, constitute the agreement between you and Melamay regarding your use of our Services.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Melamay may transfer or assign its rights and obligations where permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms shall be governed by the applicable laws of the jurisdiction in which Melamay is legally established, subject to any mandatory consumer protection rights that apply in the customer's country or region of residence.

Nothing in these Terms removes any consumer rights that cannot legally be waived.

SECTION 23 - CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.

The updated version will be published on this page with an updated revision date.

Your continued use of our Services after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service, orders, returns or our Services can be sent to:

Melamay
Email: atlastradingco1@hotmail.com

For privacy-related requests, please contact us using the same email address.