Shipping policy
SHIPPING POLICY
Last updated: September 21, 2026
Thank you for shopping with Melamay. We aim to process and deliver your order as quickly and smoothly as possible.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment confirmation.
Business days do not include weekends or public holidays.
During periods of high demand, promotional events or holidays, processing times may occasionally take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
SHIPPING DESTINATIONS
Melamay offers shipping to selected countries and regions.
Available shipping destinations and shipping options will be displayed during checkout.
If your destination is unavailable during checkout, this means that we are currently unable to ship to that location.
SHIPPING COSTS
Applicable shipping costs, if any, will be clearly displayed at checkout before you complete your purchase.
From time to time, Melamay may offer free shipping promotions or other shipping offers. Any applicable conditions will be displayed on our website.
DELIVERY TIMES
Estimated delivery times may vary depending on your destination, shipping method, carrier and customs processing.
The estimated delivery timeframe applicable to your order will be displayed where available during checkout or provided in your shipping confirmation.
Please note that delivery times are estimates and cannot be guaranteed.
Delays may occur due to circumstances outside our reasonable control, including:
- Carrier delays
- Customs processing
- Public holidays
- High order volumes
- Weather conditions
- Local delivery disruptions
ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email containing tracking information where available.
Please allow some time for tracking information to become active after your package has been handed over to the carrier.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will do our best to make the requested change before your order is processed.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
FAILED OR UNDELIVERABLE DELIVERY
If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package or another circumstance attributable to the recipient, additional shipping fees may apply if the package needs to be resent.
Please contact us if you experience any delivery issue.
LOST OR DAMAGED PACKAGES
If your package arrives damaged, or if you believe your package has been lost in transit, please contact us at:
Please include your order number and any relevant information or photographs.
We will review the situation and work with you to find an appropriate solution.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where these charges are not collected during checkout, they may be payable directly to the relevant customs authority or delivery provider.
Any applicable customs charges are determined by local authorities and may vary depending on the destination.
MULTIPLE PACKAGES
In some cases, an order containing multiple items may be shipped in separate packages.
If this happens, you may receive more than one tracking number and your packages may arrive on different dates.
DELIVERY CONFIRMATION
Once a carrier marks a package as delivered, please check the delivery location, mailbox, reception area and with household members or neighbours where appropriate.
If you are unable to locate a package marked as delivered, please contact us at:
RETURNS
Melamay offers a 30-day return policy.
You have 30 days after receiving your order to request a return.
For complete information regarding returns and refunds, please refer to our Return & Refund Policy.
CONTACT US
If you have any questions regarding your order, shipping or delivery, please contact:
Melamay
Email: atlastradingco1@hotmail.com